Information technology does more than allow the state to deliver services more quickly and efficiently. It has become indispensable to the daily operation of state government.
By statute, North Carolina’s Chief Information Officer has dual roles. The State CIO leads the Office of Information Technology Services, the state’s information technology agency, and also has broad authority in planning and budgeting, purchasing, project approval and oversight, and security.
In both of my roles, I encourage the appropriate use of information technology to better serve citizens, safeguard the state’s resources against viruses and other threats, and work to ensure that dollars are spent wisely.
Sincerely,
George Bakolia, State CIO
The Office of Information Technology Services provides much of the information technology used by state agencies, local governments and educational institutions across North Carolina. ITS services include hosting, network and video services, telecommunications and enterprise services, such as NCMail and iWise.
The State Chief Information Officer leads the office and has statewide IT responsibilities, including technical architecture, procurement, project management and security.
Enterprise Services
- Enterprise Security Services
- Infrastructure Security Services
- IT Service Management Tool (iWise)
- North Carolina Identity Program (NCID)
- E-mail and Calendar Services (NCMail)
- Class A Local Area Network (LAN) Support Services
- Project Management Services
- Common Payment Services
- E-Rate Services
- Web Services - Web Sites and Web-Based Applications
Hosting Services
- Mainframe Hosting Services - Online Access, Batch Processing, High-Speed Printing
- Distributed Hosting Services - Windows, Novell, Unix, and Linux Server Environments
- Middleware Services
Database Services
- Directory Services
- DNS Services
- Storage Services
- Programming Tools Technical Support Services
Network Services
- Wide Area Network (WAN) Services
- Remote Access Services
- Network Security Services
- Structured Cabling for Voice, Data and Video Communications
Telephony Services
- Radio Paging Services
- Local Access Line Telephone Services
- Centrex Telephone Services
- Contact Call Center Services
- Enterprise IP Telephony Services
- Small Telephone System Services
- Long Distance Calling Card Telephone Services
- Long Distance Telephone Services
- Toll-Free Long Distance Calling Services
- Cellular Telephone Services
- Pay Telephone Services
- MAC (Moves, Adds, Changes) and Maintenance - Telephone Systems
- Toll-Free Audio Conferencing Service
Multimedia and Conferencing Services
- Video Conferencing Services
- Web Conferencing Services
- Streaming Media Services
- Event Production Services
ITS
Personnel Services
P.O. Box 17209
Raleigh, NC 27619-7209
919-981-5035 (Telephone)
919-981-5051 (Fax)
Customer Support
For information on specific products and services or for customer support, send an email to ITS.Customer.Support.Center@ncmail.net. Phone calls are also welcome to (919) 754-6000 and (800) 722-3946.
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