Phoenix, Arizona — John C. Lincoln Health Network is a locally owned and managed not-for-profit health care network serving Phoenix, Arizona since 1927. Our Network includes two excellent hospitals, physician practices and radiology centers and a wide range of community service programs.
The honor and privilege of serving the people of the North Valley has been a mission that’s driven our efforts for more than 80 years. We are the only Arizona organization ever to be honored with the Foster G. McGaw prize, a national recognition of innovative excellence in service to the community.

Although our focus is local, we hold ourselves to standards of medical and business excellence worthy of national recognition. From nursing care to community service to business ethics and more, we’ve been honored by local and national experts with awards for practically every aspect of what we do.

But it’s not the awards that matter. The way we see it, the greatest honor of all is that people trust us with their lives in moments of their greatest vulnerability. That’s a privilege we take seriously.
John C. Lincoln.
Honored by Experts. Honored to Serve.

At John C. Lincoln Hospitals . . .
We hold ourselves to a standard of medical excellence and human compassion worthy of national recognition, without losing our focus on the individual person in our local community that it is our privilege to serve.

Our environment is a continuum of hospital health care and community services for people of all ages, health needs and socioeconomic conditions.

There are two common threads tying all aspects of our network together:

• The first is an environment of uncommon commitment to medical excellence assuring that the quality of the care and service we provide would be worthy of recognition at the very highest levels.

• The second is an environment of genuine concern for people – concern that shows itself in our commitment to the personal welfare of those we serve. Concern for the continuing professional development and job satisfaction of those with whom we serve.

This can be seen in:
• Our 30 years of providing top-level trauma services.
• Our 55 years of hospital and convalescent care
• Our 80+ years of not-for-profit medical and social services.

Add to that our dozens of innovative and award-winning programs and services – bringing hope and health to tens of thousands of lives throughout our community.

And our dozens of innovative and award-winning programs and services – bringing hope and health to tens of thousands of lives throughout our community.

Our mission at John C. Lincoln Health Network has always been one of serving people, providing excellent health care and helping to build a community that cares for those in need.

You can have the best technology in the world, but it’s useless unless the people using it are knowledgeable, experienced and committed to excellence.

What it takes to have that kind of an organization is respect for the talents and strengths of every person, the willingness to listen to new ideas and a supportive, open atmosphere. When those elements are present, employees are energized and patients benefit.

A good indicator of how an organization values people is the satisfaction level of its own employees. Due to consistently favorable employee scores, John C. Lincoln was presented with the Galaxy Award, the highest level of recognition given by Morehead Associates, an independent research and assessment organization. The fact is, year’s scores put John C. Lincoln into Morehead's 95th percentile, ranked alongside health care facilities such as New York University Medical Center and the UCLA Hospital System.
“John C. Lincoln’s mission has always been about people. About finding the best people, and empowering them to do the very best work possible, so patients benefit.” -- Rhonda Forsyth, CEO, John C. Lincoln Health Network.

“We have involved bedside nurses in decision making about patient care issues through our “Shared Leadership’ model. They’ve made it work and it’s improving the quality of patient care.” -- Sue Hanauer, RN, MS, CNAA, Vice President of Patient Care Services

“My mom needed care while she was in Phoenix on a visit to see her new grandbabies. Mom became extremely ill, and we took her to the nearest hospital. That happened to be John C. Lincoln North Mountain Hospital. Our family will always be grateful to the entire staff—they treated my mom with such kindness, skill and respect. It was obvious to us that they are a team in the truest sense of the word.” -- Anna Staples

“It’s important to me to work with people who really care about being the best for patients. Everyone in our department comes prepared to give 110% and then some.”
-- Jeff Tschetter, RN, Director, Emergency Services.

John C. Lincoln.
Honored by Experts. Honored to Serve.

Our Health Care Services are provided throughout the North Valley, including Anthem and Black Canyon city, by more than 3,200 co-workers and more than 1,400 physicians who are members of our two hospital medical staffs.

John C. Lincoln Health Network includes:

• John C. Lincoln North Mountain Hospital. At Second Street and Dunlap. The 266-bed hospital is known for its Level I Trauma Center and its Magnet nursing status, the first in the Valley in 2004 (and re-certified in 2009). Magnet places North Mountain Hospital among the top 3% of hospitals, nationally. North Mountain Hospital patients are cared for by a team of almost 2,000 John C. Lincoln employees and 810 physicians representing 53 specialties.

• John C. Lincoln Deer Valley Hospital. Loop 101 and I-17. Newly expanded emergency facilities including Mendy’s Place Pediatric Emergency Center, part of The Virginia G. Piper Center for Pediatric Excellence. Deer Valley is a 174-bed hospital featuring all private rooms and staffed by 1, 416 team members. More than 600 physicians have privileges here, representing 45 specialties.

• John C. Lincoln Health Center, Tatum. At 18404 North Tatum Blvd. With family physicians and radiology services.

• John C. Lincoln Health Center, Anthem. At 3648 West Anthem Way. With family physicians, urgent care and radiology services.

• Lincoln Learning Center. Nationally accredited preschool and after-school childcare, daycare for sick children.

• Adult Day Health Care, Adult Day Health Care provides stimulating activities for seniors in a safe, supervised environment. RN on site.

• Desert Mission, the community service arm of our Network, has an 80-year legacy of helping our community’s most vulnerable members reach their full potential for health and self-sufficiency. Programs include the Food Bank, Children’s Dental Clinic, Marley House Family Resource Center, and the Community Health Center.

• John C. Lincoln Health Foundation, providing philanthropic and fundraising support John C. Lincoln’s charitable mission.

• Additional Social Services. Comprehensive neighborhood revitalization with public/private partnerships to fight crime and blight, provide affordable housing and promote economic development.

• John C. Lincoln Physician Network Development (PND) centers are located throughout the North Valley and include primary care and specialty practices, urgent care and diagnostic imaging centers.

Learn more online at JCL.com.


John C. Lincoln
Honored by Experts. Honored to Serve

Our Benefits . . . start with a friendly, supportive environment, just one of many advantages of working for John C. Lincoln Health Network.

Our highly competitive, flexible benefits package:

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• Health and dental insurance for the whole family (even pets!)


• Generous paid time off and short term disability plans


• Nationally-accredited childcare


• On-campus credit union


• Education assistance and on-site career building programs


• Vision care


• 529 college savings plan


• Identity theft protection


• Individual and dependent life insurance


• Long-term disability


• Long-term care


• Legal plan


• Auto and homeowners insurance


• Cellular phone service


• Sick child day care


• Employee assistance program


• computer discounts


• Supplemental insurance: cancer, accident, ICU


• 401(k) retirement plan, matched by the hospital


• A variety of other savings plans


• Flexible spending for benefits or choice of higher pay in lieu of benefits!

For details, visit us online at www.JCL.com

John C. Lincoln Health Network Continues to Grow.

With explosive growth in the Phoenix North Valley, the demand for services at John C. Lincoln North Mountain Hospital and John C. Lincoln Deer Valley Hospital has increased as well. We’re meeting the challenge with new facilities, new equipment and technology, new procedures and a medical staff that is energized about delivering the best health care possible to every person who walks through our doors.

John C. Lincoln North Mountain Hospital in Top 2 percent for Patient Care

John C. Lincoln North Mountain Hospital became the first medical facility in the Valley to be re-designated as a Magnet hospital by the American Nurses Association, the foremost authority on quality of patient care. John C. Lincoln North Mountain Hospital was the first in the Valley to receive Magnet status in 2004.

Magnet designation is considered the nation's gold standard for nursing quality. Only about 4 percent of the nation's 6,000-plus hospitals have earned Magnet status. Less than 2 percent have earned redesignation. The keys of Magnet are collegial collaboration, shared leadership and empowerment of the bedside nurse to provide the best possible patient care.

Critical care nurses at North Mountain were also were recognized with a Beacon Award for their expertise in 2008 by the American Association of Critical-Care Nurses. Only100 of the 6,000-plus critical care units in the United States have been recognized in this manner.

John C. Lincoln Deer Valley Hospital Honored by Prestigious State Award

The Arizona State Quality Alliance awarded its prestigious Arizona Pioneer Award for Quality to John C. Lincoln Deer Valley Hospital, marking the first time a hospital has received the award.

The Arizona State Quality Awards are modeled after the stringent Malcolm Baldrige Award criteria and recognize organizations for attaining high levels of performance excellence process implementation.

Both John C. Lincoln Hospitals are now
Chest Pain Centers and Cardiac Arrest Centers

Both John C. Lincoln Hospitals have been accredited as Chest Pain Centers with PCI (Percutaneous Cardiac Intervention, also known as angioplasty), the highest national accreditation possible for emergency cardiac care. Deer Valley and North Mountain hospitals are two of only three in Phoenix – and six hospitals in all of Arizona – to receive this honor, which is granted by the Society of Chest Pain Centers.

The Arizona Department of Health Services also has named both our hospitals as Cardiac Arrest Centers for their state-of-the-art treatment of patients whose hearts have stopped beating.

John C. Lincoln Breast Health and Research Center Opens

With our grand opening on May 4, 2009, John C. Lincoln offers breast health care that’s equally comprehensive, comfortable and cutting edge – all in a single convenient location.

State-of-the-art technology includes digital mammography and an MRI as well as advanced interventional procedures. Our radiologists are dedicated to the center, and biopsy results are provided in 24 hours. And the center is located right across the street from the full, advanced hospital facilities of John C. Lincoln Deer Valley Hospital.

Each diagnosed patient is led through every step of the breast cancer treatment process by a patient care coordinator, who coordinates medical records, schedules physician appointments and communications with referring physicians to coordinate next steps in the treatment plan. Patients and their families can find the support groups, classes and answers they need. Our partners include Susan G. Komen for the Cure, The Wellness Community and Translational Genomics Research Institute (TGen).

CEO is Valley’s Business Woman of the Year for 2009

Rhonda Forsyth, president and CEO of John C. Lincoln Health Network, was named the most outstanding woman in business at the 2009 Women in Business Trade Show and Luncheon sponsored by The Phoenix Business Journal at the Sheraton Downtown Phoenix Hotel.

She was selected from 2009’s 25 Business Women of the Year as the first woman in the history of the newspaper’s recognition program for women to be singled out for top honors.

New Deer Valley Orthopedic Unit Provides Specialty Care for Patients

The new Orthopedic Unit at John C. Lincoln Deer Valley Hospital blends state-of-the-art technology and treatment with a comfortable environment designed specifically for patients recovering from orthopedic-related surgeries and injuries.

The new 30-bed, 25,000-square-foot Phoenix orthopedics unit was designed with input from the CORE Institute, the Center for Orthopedic Research and Education, to create the ideal place for Phoenix orthopedics care.

The fellowship-trained Phoenix orthopedic surgeons have specialties in sports medicine and arthroscopy; joint replacement for hips, knees, shoulders, elbows and ankles; hip resurfacing; and other innovative techniques.

New Medical Office Buildings Expand Patient Services at
Both John C. Lincoln Hospital Campuses

Physician offices, outpatient surgical suites, medical imaging suites and gastroenterology offices along with centers specializing in reconstructive surgery and breast health are among the services that opened in mid-2009 in two new four-story buildings – one on each of our hospital campuses.

• North Mountain Integrated Medical Services
North Mountain Integrated Medical Services was developed with a physician partnership and is located on the John C. Lincoln North Mountain Hospital campus, just east of the hospital at 9250 N. Third St., Phoenix.

John C. Lincoln facilities – the John C. Lincoln Center for Reconstructive and Plastic Surgery and John C. Lincoln Outpatient Medical Imaging – are on the first floor of the four-story building along with the North Mountain Surgery Center, specialized and family practice offices, and a satellite location for the John C. Lincoln Breast Health and Research Center, offering screening mammography and bone densitometry.

• John C. Lincoln Medical Offices 3
The addition of surgical suites and endoscopy suites at John C. Lincoln Medical Offices 3 will increase the ability to provide outpatient services in a convenient location for patients. It’s located at 19646 N. 27th Ave., Phoenix, on the campus across the street from John C. Lincoln Deer Valley Hospital in Phoenix.

The building includes North Valley Gastroenterology, the Deer Valley Outpatient Surgery Center and the John C. Lincoln Breast Health and Research Center.

Trauma Center’s ‘Level I’ Status Reaffirmed

North Mountain Hospital’s Level I Trauma Center successfully completed an on-site inspection conducted by representatives of the State of Arizona and the American College of Surgeons (ACS) and the Arizona Emergency Medical Services & Trauma System.

Level I is the highest level of trauma capability and demonstrates that an institution’s medical services for the most severely injured patients meet new formal state requirements, which went into effect at the end of 2008.

John C. Lincoln Named among the “Best Places to Work”

The John C. Lincoln Health Network was named among the “Best Places to Work” in the Valley of the Sun for 2008 – the fourth time we’ve been so recognized in five years. The honor recognizes how the Network has created a positive, productive work environment that retains valued employees.

The award is given by the Best Places to Work in the Valley of the Sun, a consortium that bases its results on employee feedback. John C. Lincoln Health Network ranked 2nd this year among “Extra-Large Companies,” a new category including Valley businesses with more than 3,000 employees.

In an unrelated national survey, employee satisfaction at John C. Lincoln was higher than 95 percent of the hospitals and health care organizations in the United States. The survey was conducted by Morehead Associates, one of the nation's premier employee opinion survey research organizations and earned a Galaxy Award, the highest level of recognition given by Morehead Associates

Winners were chosen from organizations that consistently achieved employee satisfaction survey scores in the top 10 percent.

John C. Lincoln Signs Agreement with Vietnamese Hospital Corp.

John C. Lincoln North Mountain Hospital in October 2008 established a joint venture with the Envita Asia Hospital Corp. to provide American medical care for patients from Vietnam, Laos and Cambodia. This was the first time either hospital organization has signed an international agreement.

The joint venture provides the Vietnamese hospital’s most seriously ill and injured patients access to American health care expertise and technology.

The Vietnamese government recently approved private-sector development of the health care system in an effort to expand services.

North Mountain Hospital Surgeons Get a Robotic Partner

The $2 million robotic da Vinci Surgical System is helping to improve clinical outcomes and redefine standards of care at John C. Lincoln North Mountain Hospital.

The system allows surgeons to perform minimally invasive, laparoscopic procedures through 1 to 2-centimeter incisions with the assistance of a miniature video camera attached to one of da Vinci’s four arms. The camera’s high-definition image is magnified up to 10 times the actual size, allowing the surgeon to see the tiniest details of the patient’s anatomy, in three-dimensional perspective.

The da Vinci seamlessly translates the surgeon’s hand, wrist and finger movements into precise, real-time, minimally invasive movements of laparoscopic surgical instruments inside the patient.